Privacy Policy

TrAIde ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://traide.cloud, use our iOS mobile application, and access our associated services (collectively, the "Services").

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Services. By using the Services, you consent to the collection and use of information as described in this Policy.

3.1 Information You Provide Directly

• Account Registration: Name and email address required to create and manage your account.
• Communications: Messages, feedback, and support requests you send to us.

3.2 Information Collected Automatically

• Device Information: Browser type, operating system, and IP address used solely for security and to operate the Services.
• Essential Session Data: We use only essential session cookies strictly necessary to keep you logged in and to operate the app. We do not use tracking cookies, analytics cookies, or any cookies that monitor your behaviour across sites.

3.3 Third-Party Market Data

We receive market data, pricing information, and on-chain metrics from third-party providers including CoinGecko, TradingView, Yahoo Finance, Alpha Vantage, and CoinMarketCap to power our analytical Services. This data is not linked to your account.

To be absolutely clear, TrAIde does not collect or have access to:

• Your portfolio holdings, positions, or investment history
• The specific assets you analyse or the results of your analyses
• Your trading decisions or strategies
• Any financial account information or payment card details
• Private keys, wallet addresses, or cryptocurrency holdings

We use the information we collect solely for the following purposes:

• Providing, maintaining, and improving the Services
• Creating and managing your account
• Responding to support requests and enquiries
• Sending service updates (you can opt out at any time)
• Analysing aggregated, anonymous usage patterns to improve the platform
• Detecting and preventing fraud, security incidents, and technical issues
• Complying with applicable laws and regulations

We do not sell, trade, or rent your personal information. We may share limited information only in the following circumstances:

• Service Providers: Trusted third parties who assist us in operating the Services, such as hosting providers and analytics services, who are contractually bound to protect your data.
• Legal Compliance: When required by applicable law, court order, or to protect our legal rights and the safety of our users.
• Business Transfers: In the event of a merger, acquisition, or sale of company assets, your data would transfer subject to the same privacy protections outlined here.

We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure. We cannot guarantee absolute security and encourage you to use strong, unique passwords for your account.

We retain your account information for as long as your account is active or as needed to provide the Services. You may request deletion of your account and associated data at any time. Upon deletion, your data will be permanently removed within 30 days, except where retention is required by law.

9.1 Access and Correction

You have the right to access and correct your personal information through your account settings at any time.

9.2 Data Deletion

You may request deletion of your account and all associated data through your account settings or by contacting us at support@traide.cloud.

9.3 Marketing Opt-Out

You can opt out of receiving promotional communications at any time by clicking "unsubscribe" in any email we send.

9.4 Cookies

We use only essential session cookies necessary to operate the Services (e.g., keeping you logged in). We do not use tracking, advertising, or analytics cookies. You do not need to opt in or out of any tracking.

9.5 UK and EU Users (GDPR)

If you are located in the United Kingdom or European Union, you have additional rights under the UK GDPR and EU GDPR, including the right to data portability, the right to restrict processing, and the right to lodge a complaint with your local data protection authority (in the UK, the Information Commissioner's Office at ico.org.uk).

The Services are not intended for users under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will delete it promptly.

Our Services may contain links to third-party websites and tools. We are not responsible for the privacy practices of those external sites and encourage you to review their privacy policies independently.

Your information may be stored and processed in countries other than your country of residence. Where this occurs, we ensure appropriate safeguards are in place in accordance with applicable data protection law.

TrAIde is operated from the United Kingdom and is made available globally on an informational basis. However, the availability of the Services in a particular country or region does not constitute an endorsement, recommendation, or confirmation that use of the Services is lawful in that jurisdiction.

Laws and regulations governing cryptocurrency, financial analysis tools, and related services vary significantly by country and are subject to change. In particular, users in the following jurisdictions should be aware that local laws may significantly restrict or prohibit the use of cryptocurrency-related services:

• United States of America (and its territories): Cryptocurrency and financial analysis tools may be subject to regulation by the SEC, CFTC, FinCEN, and other federal or state agencies. US persons should seek independent legal advice before using the Services.
• People's Republic of China: Cryptocurrency-related activities are broadly restricted under Chinese law.
• North Korea, Iran, Syria, Cuba, and Russia: Use of the Services may be prohibited under applicable international sanctions and local law.
• Any jurisdiction where use of such services is restricted, licensed, or prohibited by applicable law.

This list is not exhaustive. It is your sole responsibility to determine whether your use of the Services is permitted under the laws and regulations of your country, region, or jurisdiction. TrAIde makes no representation that the Services are appropriate, legal, or available for use in any specific location.

By accessing the Services, you confirm that you have satisfied yourself that doing so is lawful in your jurisdiction, and you agree to comply with all applicable local laws and regulations. TrAIde accepts no liability whatsoever for your use of the Services in any jurisdiction where such use may be restricted, regulated, or prohibited.

We may update this Privacy Policy periodically. Where changes are material, we will notify you by email or prominent notice within the Services. Your continued use of the Services after any update constitutes acceptance of the revised Policy. The effective date at the top of this page will always reflect the most recent version.